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TERMS and CONDITIONS
General Policies:
All products and logos contained within these pages are the property of their respective companies. Please do not reproduce without written permission.
Prices are correct at the time of publication and are subject to change without notice. Information contained on this website is reliable, but is not guaranteed to be accurate.
Prices in Euros and US dollars are a guide price only. If your card or paypal account is in Euros or Dollars the sum charged to your account will be calculated by the payment provider at the time of purchase.
When you place your order, we'll send you an e-mail message acknowledging receipt of your order.
Your contract to purchase an item will not be complete until we send you an e-mail notifying you that the item has been shipped. We are not responsible for any misprints, typographical errors. We are in no way held responsible for pricing errors, we will notify you if any errors have occurred before processing any order.
Returns:
Returns must be in original packaging. Prior authorization must be given before any return can be made. Please call or email us for return authorization. Returns must be accompanied with a copy of the invoice, or they will not be honoured. Shipping costs will not be refunded. We can only refund the card holder using the original order details.
Cancellation Policy:
You are free to cancel any order before payment with no charge.
Please contact us by phone or Email to advise us of the situation and reason for cancellation.
Delivery charges for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty (unless described as such), have been supplied in error, or described incorrectly.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.
This does not affect your statutory rights.
Warranties:
Goods are guaranteed under the Sale of Goods Act 1979 (as amended by the Sale and Supply of Goods Act 1994 and the Sale and Supply of Goods to Consumers Regulations 2002) against defective materials and workmanship.
Secondhand (used) goods are guaranteed for thirty days from date of purchase.
If you have a question about the warranty on a specific product, please call us.
Fraud:
Fraudulent orders will be prosecuted to the fullest extent of the law. We may also disclose information when we believe that the law requires it or for the protection of our legal rights.
Carriage:
Delivery time cannot be guaranteed due to circumstances of the delivery being out of our control.
(Generally we use a carrier, who will need a signature, so try to make sure someone will be in to sign for the goods. The carrier will NOT leave the goods in your shed or anything, they do need a signature.)
Customs Duties:
Any customs duties or taxes levied on importation are the responsibility of the customer.
Suitability of product:
Whilst every effort will be made to advise on suitability of purpose, due to wide variation in application and expectation, it is the responsibility of the customer to ascertain fitness for their own need.
Privacy Statement:
Rock Factory has created this privacy statement in order to demonstrate our firm commitment to privacy. Rock Factory does not sell, trade or rent your personal information to others. Personal information is collected for ordering purposes and address information may be supplied to shipping companies to complete orders.
Information Automatically Logged:
We use your IP address to help diagnose problems with our server and to detect fraud and administer our Web site.
Special order items:
Some items are non-stock items - i.e. we specially order these products to fulfil your order. These items will naturally have a longer lead time, and it will say this (for example- "allow 28 days for delivery").
Because your card details are not seen or processed by us (we use a secure third party card processor), your card or Paypal will be charged at the time of order.
Your statutory rights are not affected.
Waste Electrical and Electronic Equipment Disposal:
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Rock Factory is obliged under these regulations to offer our customers free take- back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with this symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):
If you wish to return your used end-of-life equipment to us we will make sure it is properly recycled.
How can I recycle?
If you've got a small portable item to recycle, or can move your old appliance yourself, first, you should make sure your old electronics can be recycled. To do this, just look for the crossed out wheelie bin symbol on the packaging or product. This means you should either send the product to be repaired and reused, or take it to your local recycling facility.
The staff there will make sure everything is disposed of responsibly in a way that doesn't affect the environment. There is no charge for this service.
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