Rock Factory

Message: Hi John thanks for the speedy repair to the Horn Units in our PA Cabs, you have once again done the repair with speed and at a reasonable price, I have been coming to this shop for gear,Including PA's Guitar Amps etc, since around 1996 and would recommend you to anyone, on behalf of the Chuck Wagon Band Thank You.

From: David Roberts

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From: BP

Date: 18 February 2011 18:03:20 GMT

To: sales@rockfactory.co.uk

Subject: Re: Order 10125

Thanks for the great sevice I will be buying from you again and reccomending you to others

Cheers

B. P.

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Wednesday, March 31, 2010, 5:04 am [EST]

Attention: Drum Dept

Subject: Drum Dept : Internet servie

Message: I ordered some assorted drum heads from you on Monday afternoon and they arrived here at 0845 today (wednesday) I would like to compliment you on an excellent service. Please pass this on to the people or persons concerned.
Brilliant service!
Thank you,
Pat C.

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Attention: Drum Dept

Subject: Drum Dept : order 9190 19/06/10

Message: Hi there, order arrived safely, many thanks for your efficient service. jkp

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Subject: the order are ok.

Hi mr. the order arrivied yestardey the diaphragm. THANKS A LOT FOR YOUR HELP YOUR A GOOD PEOPLE. THANKS.

LEVE SEU MESSENGER PARA ONDE VOCÊ ESTIVER PELO SEU CELULAR. CLIQUE E VEJA COMO FAZER.

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Wednesday, April 28, 2010, 2:24 am [EST]

Attention: Drum Dept

Subject: Drum Dept : Order ID 9063

Message: Hi there,

The above order was shipped on 24/04/10 but I am yet to receive it.

I am just wondering how it was shipped and how soon after the shipping date I should have received it.

I look forward to hearing from you,
Martin

Hi again Martin

further to my previous email your order has just been delivered back here!

Will send out again - first class this time in the hope it will get to you more quickly.

regards

Pam

28 Apr 2010

Hi Pam,

Thanks for the below. The address is a top floor flat:
*************
Hemel Hempstead
Herts

Maybe the postman couldn't get in

Thanks for resending it so quick

Regards,
Martin

Sent from my iPhone

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Subject: Re: Drum Dept : Pearl LB-15 floor tom leg bracket

Hi,
Just a thanks to Rob for sorting me out with the ddrum floor tom leg brackets i so desperately needed!
Awsome job guys il know where to come next time anything goes wrong!
Thanks again!
Greg :-)

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from M to J

Sent: Thursday, July 08, 2010 1:13 PM

Hi

I've been delivered your Evans Snare Head by accident, and i was just wondering if you'd been delivered some Tama Springs?

I've emailed the RockFactory to see what they can do about it, if they do sod all i'll send your head to you, i have your details here, I've totally enilated the box it came in so i'll send it in a remo box

regards

From: J
Date: 8 July 2010 13:50:17 GMT+01:00
To: M
Subject: Re: order 9236

hi M, thanks for your offer, however i returned your tama parts yesterday first class to rockfactory after i had phoned them to let them know of their mistake, they in turn have sent me a replacement head which arrived today (great service as usual) may i suggest you give them a call and i'm sure they will ask you to return the head and refund you the postage. i have bought gear from them since 1991 and they really are top class, never let me down yet. thanks again and all the best, J

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From: g w
Date: 31 July 2010 13:48:20 GMT+01:00
To: sales@rockfactory.co.uk
Subject: Re: Order status updated

Hi Rock Factory,

Many thanks for a fantastic service, it's not easy getting spares in the part of Spain were I live, so I am most grateful for the quick & efficient way your mail order works.

Best regards from a very satisfied customer,
G. W.

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From: c g
Date: 11 June 2010 07:50:03 GMT+01:00
To: Rock Factory
Subject: Re: Paiste alpha ride

Pam,

Received new ride-fantastic cymbal. Thank you for your support re the first one. Hope you have got it back.

On a general note, I have used Rockfactory a number of times over the years-and you have all always provided a solid service, reliable and dependable. That stands for a lot these days. Hope to do business again.

Regards

C. G

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